Privacy Policy

Who we are

Privacy Policy

Welcome to Hotel Aaghnya, located in Paltan Bazar, Guwahati. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a booking, or stay at our hotel.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, ID proof (as per government regulations), and payment details.
• Booking Information: Check-in and check-out dates, room preferences, special requests, and travel companions.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website.
• Communication Records: Emails, calls, and messages exchanged with our customer service team.

2. How We Use Your Information

We use your information to:

• Confirm and manage your hotel bookings.
• Provide personalized services during your stay.
• Communicate with you regarding your reservation and respond to inquiries.
• Improve our website, services, and customer experience.
• Comply with legal obligations, such as identity verification requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share it only in the following cases:

• With trusted third-party service providers (such as payment processors) who assist us in running our business.
• With government authorities if required by law.
• With our internal staff to provide a seamless guest experience.

4. Data Security

We implement strong security measures to protect your information:

• Secure servers and encrypted communications.
• Restricted access to personal information.
• Regular monitoring and updating of our security practices.

However, no online platform is 100% secure, and we encourage you to take precautions when sharing personal information online.

5. Your Rights

You have the right to:

• Access and review your personal data.
• Request corrections if your information is inaccurate.
• Request the deletion of your information (subject to legal obligations).

To exercise your rights, please contact us at 7099962666/  hotelaaghnya@gmail.com

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and provide personalized services. You can control cookies through your browser settings.

7. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Please review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Hotel Aaghnya
Paltan Bazar, Guwahati, Assam
Phone: 7099962666
Email: hotelaaghnya@gmail.com